Shipping policy

CLES Distribution Pte Ltd - Shipping Policy for shop.cles.com.sg

Effective Date: 1 Oct 2023

1. Introduction
Thank you for choosing shop.cles.com.sg. We are committed to ensuring the timely and safe delivery of your purchased items. Please take a moment to familiarize yourself with our shipping policies outlined below.

2. Shipping Destinations
We primarily ship within Singapore Island. For international shipping inquiries, please contact our customer service team.

3. Shipping Costs
All orders within Singapore Island come with a standard shipping fee, unless otherwise specified during promotional events or specified on the product page.

4. Processing Time
Orders are typically processed within 1-3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.

5. Delivery Time
For orders within Singapore Island, deliveries typically take 3-7 business days after the order is processed.
International deliveries can take anywhere from 7-21 business days, depending on the destination and customs processing.

6. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email.

7. Delivery Issues
If you do not receive your order within the estimated delivery time, please contact our customer service team.
CLES Distribution Pte Ltd is not responsible for lost or stolen packages once they are marked as delivered by the courier. However, we will do our best to assist in tracking down and resolving any delivery issues.

8. Customs, Duties, and Taxes
For international orders, customs, duties, and taxes are not included in the item price or shipping cost. These charges are the buyer's responsibility.
We recommend checking with your country's customs office to determine these additional costs prior to purchasing.

9. Package Damages
If you receive your order damaged, please contact our customer service immediately. We recommend taking a photo of the package for documentation purposes.
10. Shipping Restrictions

There might be restrictions on some products, and some products cannot be shipped to international destinations.

11. Changes to Shipping Address
If you need to change the shipping address, please contact us as soon as possible. Note that once the item is shipped, we may not be able to change the delivery destination.

12. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us: